The Issue

The Clear2Connect Coalition is committed to raising awareness about assistive communications technology and ensuring that people with hearing loss have access to quality, accurate captioned telephone services.

Dad in military uniform reading on ipad with son
Image of IT CTS phone with large text showing, "this is metro taxi service calling to confirm we will be there at 3:00 to pick you up yes we can ring the doorbell when we arrive."

How can you help preserve access to this essential service?

Under Title IV of the Americans with Disabilities Act (ADA), Americans who experience a hearing and/or speech disability have a right to access telecommunications services that is “functionally equivalent” to those relied upon by consumers without such disabilities. One such available service is Internet Protocol Captioned Telephone Service (IP CTS), or captioned telephone service, which is provided for at no cost to users through a program administered by the Federal Communications Commission (FCC). which is provided either by a combination of a skilled transcriber and automatic speech recognition (ASR) technology, or by ASR technology only.

Unfortunately, the FCC has not yet implemented the rigorous quality standards and metrics needed to ensure accuracy of captioned telephone service. Putting these standards in place is crucial, because inaccuracies in captioning can pose significant risks to service users. 

That’s where Clear2Connect’s advocacy comes into play. Our goal is to protect the right for people with hearing disabilities to access the safe, effective technology they need to communicate.