Take Action

How can you help preserve access to IP CTS? There are a number of ways.

First, if you’re part of an organization committed to ensuring Americans with hearing loss can access the technology they need to communicate, we invite you to join the Clear2Connect Coalition.

Contact your Congressional representatives

To help, you can use the sample language below for calls, letters, or emails. You can also customize it by including your own personal message or story about how IP CTS helps you.

My name is [your full name], and I’m from [city]. I’m [calling/writing] to ask [Representative (name)] to urge the Federal Communications Commission (FCC) to implement policies to ensure that Americans with hearing loss have access to quality, accurate communications technology services, including Internet Protocol Captioned Telephone Service (IP CTS)—as is their right under the Americans with Disabilities Act (ADA). Specifically, the ADA requires that people with hearing loss have access to communications technology that is “functionally equivalent” to what people without hearing loss use. The FCC has conditionally certified vendors that offer automatic speech recognition (ASR)-only solutions for captioned telephone service. While ASR technology is progressively improving, the FCC has not yet implemented the rigorous quality standards needed to ensure its accuracy. Without a proper testing process and metrics requirements in place, ASR-only captioned telephone service could pose risks to its users. IP CTS has been a critical life-changing service for older Americans, veterans, and others with hearing loss. Can I count on [Representative (name)] to be an advocate before the FCC to protect the quality of this essential service by advocating that the FCC must put standards in place?

Members of the U.S. Congress – Contact Information

 

Contact the Federal Communications Commission (FCC)

To help, you can use the sample language below for calls, letters, or emails. You can also customize it by including your own personal message or story about how IP CTS helps you.

My name is [your full name], and I’m from [city]. I’m [calling/writing] to ask [Chairman (name)/Commissioner (name)] to heed the urgency of implementing policies to ensure that Americans with hearing loss have access to quality, accurate communications technology services, including Internet Protocol Captioned Telephone Service (IP CTS)—as is their right under the Americans with Disabilities Act (ADA). Specifically, I am asking that the FCC put rigorous quality standards in place for captioned telephone service vendors that use only automatic speech recognition (ASR) technology. While ASR technology is progressively improving, without proper testing processes and metrics requirements for vendors, ASR-only captioned telephone service can pose risks to its users.  IP CTS has been a critical life-changing service for older Americans, veterans, and others with hearing loss and we must continue to ensure that it is accurate and accessible to all. Can I count on [Chairman (name)/Commissioner (name)] to protect access to this essential service?

FCC Contact Information

 

Share information about this issue on social media

To help, you can use the sample language below or share your own post on Facebook, Twitter, and LinkedIn using the hashtag #Clear2Connect.

  •  I am urging the @FCC to implement policies to ensure that Americans with hearing loss have access to quality, accurate communications technology services—as is their right under the Americans with Disabilities Act (ADA). Learn more from @Clear2Connect at Clear2Connect.org.
  • The @FCC must ensure that providers of automatic speech recognition (ASR)-only captioned telephone service are subject to specific testing processes and metrics to measure accuracy. Learn more about this issue from @Clear2Connect at Clear2Connect.org.
  • Captioned telephone service is life-changing for people with hearing loss. The @FCC must implement policies for quality standards to ensure that the service is accurate and accessible to all. Connect with @Clear2Connect and visit Clear2Connect.org to learn more.

Include information about this issue in your organization’s newsletter

To help, you can use the sample language below:

Are you familiar with Internet Protocol Captioned Telephone Service (IP CTS), also known as captioned telephone service? It’s a life-changing service that allows people with hearing loss to speak during a phone call and read captions in real time on a specialized telephone or mobile app when the other person responds, along with their residual hearing. This live service is provided either by a combination of cutting-edge automatic speech recognition (ASR) technology along with skilled transcribers, or by ASR technology only.

While ASR technology is progressively improving, the Federal Communications Commission (FCC), which oversees IP CTS, has not yet implemented the rigorous quality standards needed to ensure its accuracy. Without a proper testing process and metrics requirements in place, ASR-only captioned telephone service could pose risks to its users. Access to accurate captioned telephone service is vital for older Americans, veterans, and others with hearing loss. 

Learn more about how you can advocate for the FCC to implement policies to ensure that Americans with hearing loss have access to quality, accurate communications technology services, including IP CTS—as is their right under the Americans with Disabilities Act (ADA)—by visiting Clear2Connect.org.

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