Standing in front of the FCC, from left to right, Loretta from WID, Robert Richardson, Rylin from AUCD, and Susan from PVA, posing and smiling at the camera

On Tuesday, February 4, 2020, members of the Clear2Connect Coalition met with the Federal Communications Commission’s (FCC) Consumer and Governmental Affairs Bureau to advocate for protecting the quality of Internet Protocol Captioned Telephone Service (IP CTS), also known as captioned telephone service, for the d/Deaf and hard of hearing communities. Representatives from United Spinal’s VetsFirst, Paralyzed Veterans of America (PVA), the World Institute on Disability (WID), the Association of University Centers on Disabilities (AUCD) and Vietnam veteran and captioned telephone user Robert Richardson built on previous Clear2Connect comments filed with the FCC, as well as meetings with staff from the offices of FCC Commissioners Stark and Rosenworcel to advocate for the critical importance of implementing quality metrics and standards before approving Automatic Speech Recognition (ASR) only providers of captioned telephone services.


The Clear2Connect Coalition appreciates the time that the Consumer and Governmental Affairs Bureau took to meet with our members. For more information on our continued advocacy, please subscribe to our email updates.